Take a break and feel fabulous

To complete your booking, it is compulsory to read and agree to the Terms and Conditions as stated below.

This document explains the Terms and Conditions regarding the services provided to you by Fabulous Flying Birds Sdn Bhd.

Fabulous Flying Birds Sdn Bhd (1172671-H) is a company registered in Malaysia.

Any enquiry or booking with Fabulous Flying Birds will be bound by the following Terms and Conditions.

Fabulous Flying Birds advises you to read the Disclaimer of Responsibility below.

If any information provided by or on behalf of Fabulous Flying Birds is inconsistent with these Terms and Conditions, you agree that these Terms and Conditions will prevail to the extent of any inconsistency.

Services provided by Fabulous Flying Birds

  • Booking of elective surgery, procedures and treatments
  • Hotel booking services
  • Arrangement of transportation services
  • Incidental services

Fabulous Flying Birds does not provide any goods or services to you as the principal, agent or sub-contractor.

Services and bookings are made on your behalf as requested by you.

Third party principals, who are not agents or sub-contractors to Fabulous Flying Birds, provide all the goods and services to you including surgery, treatments, procedures, consultations, accommodation, transportation, travel and activities.

Fabulous Flying Birds will exercise utmost due diligence in the selection of the third parties who may provide goods and services to you.

Fabulous Flying Birds will not be liable to you in any way whatsoever for any damage, loss or injuries which you may suffer arising from or in relation to the goods or services provided by the third parties.

Please Note

Fabulous Flying Bird’s role is to introduce goods and services provided by third parties and supplied at your discretion.

The goods and services provided by third parties are subject to the terms and conditions and limitations of liability, as may be imposed by the third parties.

In the case of surgery, procedures and treatments, a consent form will be signed between you and the surgeon or specialist.

Pre-Arrival Procedure

Airline bookings will be your sole responsibility and it is strongly advised that your return flight be flexible to allow for sufficient recovery time.

Please ensure that you apply for the necessary visas or travel documents if required and that you have at least six (6) months validity in your passport.

Your booking with the surgeon and the personal services package will only be confirmed after payment has been made and confirmation of your flight details received by Fabulous Flying Birds.

Cosmetic surgery patients will be required to send a deposit of 20% of the surgery cost directly to the surgeon.

It is important that you understand there are cancellation penalties.

Arrival Procedure

You will be met at the airport and transferred to your accommodation.

A welcome bag containing all the necessary information regarding your medical holiday will be provided.

Pre-Surgery Consultation

The day following your arrival you will be met at your hotel by a Fabulous Flying Birds personal services manager who will accompany you to your scheduled consultation with the surgeon.

At the consultation you will discuss with the surgeon, the details of your surgery or treatment and your health and medical history.

Please prepare a list of questions you may have.

Once you have agreed to proceed with the surgery, you must sign a consent form with the surgeon and pay the full amount for the surgery.

You are under no obligation to proceed with the surgery, however, there will be cancellation penalties and consultation costs.

Any special or additional nursing care should be discussed with the surgeon at this time.

Surgery Procedure

Surgery and procedures will begin the following day.

Your Fabulous Flying Birds Personal Services Manager will accompany you to the clinic or hospital and back to the hotel again.

The surgeon will determine the timing for return to the hotel.

Post Care and Recovery Procedure

You will be advised prior to surgery on the procedure to follow for post care and recovery.

Our personal services manager will be available during office hours to assist you with any changes or cancellations or additional bookings you may require.

You will be provided with a 24-hour contact number for any emergencies or stressful situations.

Cost of Surgery, Procedures and Treatments

The surgeon will provide an estimation or quotation based on the information and photos received prior to arrival.

The final surgery procedures and cost will be determined at the consultation.

The amount must be paid in full before surgery.

This cost will include all hospital and clinic charges including day care accommodation, the pre-surgery consultation, the services of an anaesthetist (if required), general medication and checkups and post surgery care.

Personal Services Package

Cost details for your personal services package will be provided to you prior to booking.

Accommodation cost will include room with breakfast (optional) only.

The personal services package includes hotel stay (room and breakfast only), airport transfers, local transfers to and from the clinic or hospital for all visits and the assistance of a Fabulous Flying Birds personal services manager during your entire medical holiday, as predetermined by your booking arrangements.

The personal services package must be paid in full at the time of booking and is subject to cancellation penalties.

Additional Costs To You

  • Air tickets and departure taxes
  • All additional hotel costs such as food and beverage and laundry
  • Any additional services or activities booked after your arrival
  • Any additional care and medication due to unforeseen circumstances
  • Extra nights accommodation because the recovery time is taking longer than usual
  • Extra procedures not covered in the final cost
  • Travel Insurance and/ or Medical Insurance
  • Additional costs incurred by weather or failure of transport services beyond the control of Fabulous Flying Birds
  • Bank charges and exchange rates
  • Amendments to your air travel and hotel booking
  • Passport renewal and visas

Validity of Quotation

Quotations for surgery and the personal services package are valid for thirty (30) days unless otherwise stated.

All quotations are given in Malaysian Ringgit (MYR).

Terms of Payment

Confirmation of your booking is determined by the prepayment of the personal services package and confirmation of your flight details.

A 20% deposit for cosmetic surgery is required at the time of booking and is nonrefundable.

Payment for surgery procedures is made directly to the surgeon prior to surgery.

The surgeon will also require a completed Health & Medical History form and photos.

Cancellation Charges

If you decide not to proceed with the cosmetic surgery, there will be cancellation charges.

If you rebook your surgery within three (3) months of the cancellation date, the full cancellation penalty may be applied as a credit in some cases.

The prepayment of the personal services package is deemed non-refundable, if you choose not to proceed with the surgery after your consultation and return home.

Travel and Medical Insurance

It is recommended that you have travel insurance for cancellation fees and loss of deposits, emergency medical and hospital expenses due to unforeseen circumstances, theft or loss of luggage, travel delay and personal liability.

Medical insurance is also recommended for any costs incurred as a result of complications from the surgery.

The possibility of complications and the costs involved for corrective surgery should be discussed at the consultation with the surgeon prior to surgery.

All health and medical history should be fully disclosed to the surgeon prior to your arrival in the event that the surgery may not proceed.

Smoking is considered to be a high-risk condition for surgery patients and this issue must be discussed with the surgeon.

Limitation of Responsibility and Liability

Fabulous Flying Birds provides bookings for elective surgery, procedures and treatments, hotel booking services, transportation services and incidental services.

Fabulous Flying Birds will introduce third party services providers of goods and services to you but not itself provide any goods or services in the capacity of a principal.

Third party principals (not sub-contracted to Fabulous Flying Birds) will provide all goods and services to you.

Fabulous Flying Birds will endeavour to exercise every reasonable care in the selection of third parties to whom you are introduced and may provide goods and services for your selection.

Fabulous Flying Birds does not make any express or implied representation or warranty that the goods or services provided by third parties to you, will be to your satisfaction.

The goods and services provided by third parties are subject to the terms and conditions and limitations of liability, as may be separately imposed by the third parties who limit or exclude liability in respect of death, personal injury, delay and loss or damage of luggage.

Fabulous Flying Birds and their staff are not qualified to provide information regarding any elective surgery procedures.

Fabulous Flying Birds does not accept any liability whatsoever for the acts, omissions or default, whether negligent or otherwise, of any third party who provides goods and services to you directly or indirectly in connection with any goods and services booked by Fabulous Flying Birds on your behalf.

Without limiting the provisions of this clause, you agree to be bound by the terms of any contract between a third party provider of goods and services and yourself.

Fabulous Flying Birds does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control or which are not preventable on our part.

Any contract for elective surgery, procedures and treatments, hotel booking services, transportation services and incidental services provided by Fabulous Flying Birds, in accordance with the terms hereof, is deemed to be made in Malaysia and any disputes shall be dealt with within Malaysia and you agree to submit to the jurisdiction of the Courts of Malaysia.

Any provision of or the application of any provision of, these terms and conditions which are void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.

Terms and Conditions

To complete your booking, it is compulsory to read and agree to the Terms and Conditions as stated.