Take a break and feel fabulous

PLEASE READ CAREFULLY

PERSONAL SERVICES PACKAGE

Full payment for the personal services package must be received at the time of booking.

Once travel commences, there will be no refunds should you want go home early or change your personal services package.

If you wish to rebook your surgery within three (3) months from the arrival date of the cancelled booking, a portion of the cancellation fee may be credited to your next booking. Bookings not made within the three (3) months shall forfeit the credit.

PENALTIES

Penalties are due to administration costs and are also applied by our service providers.

  • 14 days or more - for cancellations received in writing more than fourteen (14) days in advance of arrival, the penalty is 35% of the full payment + bank charges
  • 7-14 days - for cancellations received in writing seven to fourteen (7-14) days in advance of arrival, the penalty is 50% of the full payment + bank charges
  • 7 days or less - for cancellations received in writing less than seven (7) days in advance of arrival – the penalty is 100% of the full payment
  • ‘No show’ - a ‘no show’, the penalty is 100% of the full payment

CREDIT

  • 14 days or more - for cancellations received in writing more than fourteen (14) days in advance of arrival, the credit will be the penalty fee balance less 10% towards a new booking
  • 7-14 days - for cancellations received in writing within seven to fourteen (7-14) days in advance of arrival, the credit will be the penalty fee balance less 10% towards a new booking
  • 7 days or less - for cancellations received in writing less than seven (7) days in advance of arrival, the credit will be the penalty fee balance less 50% towards a new booking
  • ‘No show’ - a ‘no show’, no credit given

COSMETIC SURGERY

A 20% deposit for cosmetic surgery cost must be paid at the time of booking, directly to the surgeon.

In the event that you decide not to proceed with your surgery at your scheduled consultation, all consultation costs including x-rays and additional services must be paid directly to the surgeon and your deposit will be forfeited.

PENALTY

  • 14 days or less or ‘no show’ - for cancellations within fourteen (14) days up until the day prior to surgery or ‘no shows’, there will be no refund

CREDIT

  • 14 days or more - for cancellations received in writing more than fourteen (14) days in advance of the surgery date, a credit of the full amount will be given if you rebook your surgery with three (3) months from the surgery date of the cancelled booking